State Farm® Insurance Agent Daniel Martinez

"I did an online car insurance quote and Ashley reached out to offer her help. I let her know that I was still researching quotes at that time. When I was ready, I called Ashley and she very patiently helped me finalize our car insurance. She was also able to bundle our homeowners insurance and save us even more! Thank you Ashley for exceptional customer service !!!!"

"I had the pleasure of speaking to Ashley, she was very informative and o so helpful. I now feel that i made a great choice on my car insurance all thanks to Ashley! She made me feel very comfortable with my decision and gave me many options that fit best for me! thank you Ashley!"

"So very happy with the recommendation from my Chicago State Farm agent to Daniel's office in the St. Pete area. Ashley P. was wonderful to talk with about updates that would need to be made to both my auto & renters insurance. She is so personable. We found we had a couple of things in common and it made talking about everything that much easier to do. Can't wait to pop into the office to meet her in person :-)"

"Awesome job Ashley. Thank you for the wonderful service and patience setting up our auto and renters insurance. Ashley stayed a little late to complete the paperwork and made sure we were satisfied with the insurance. She also contacted our daughter to make sure she understood the coverages. She definitely cares about her customers. Ashley is a great asset to the State Farm Team and the Daniel Martinez Agency. Thanks again. From, Jim Crisci and Family"

"I wanted to lower my insurance rates and after researching no company could explain the issues why my insurance rates were not lowering with my safe driving. Ashley from you office was kind and helpful enough to explain to me the issues clearly and offered me the best rates up to that point. Once I understood the situation I felt much better, a load had been taken off me. Great service!"

"I've had my Insurance threw this agent for a little bit now the customer service her is beyond outstanding today I was helped by Chris to add a vehicle amd make some changes to the policy and I could not be any happier with the level of service that was provided 5 stars is not enough these guys are amazing!!!!"

"Transfered over from another State Farm office about a month ago, and Daniel Martinez State Farm increased my insurance premium by $20/month without even notifying me. Had they told me they would increase my monthly premium, I would have stayed with the previous agent that I transferred from!"

"Sadly I’ve not had a good experience with this company AND OFFICE! After being with Geico for 8+ years I was priced out of my policy when I moved to FL. I have no tickets, accidents or anything on my record yet my policy with Geico tripled when I was switched to a FL policy so I had to shop around. The best offer connected me to Daniel’s office. I explained my situation (BUDGET AND ALL) to Daniel and he personally assistanted me getting set with my policy. I added my card on the app and placed it on auto draft. 2 months go by and I was getting notification I needed to set up the drive safe beacon to retain that discount on my policy. As I’m setting it up, it wasn’t registering my car so I called the hotline. The hotline informed I had no auto policy because I canceled it the same day it started and would need to call the local office to figure everything out. I checked the Statefarm app and could still see I had made my payments as scheduled. My bank statements reflected the same (I made the payments). So I call his office and they too see I’m making my payment but my policy was canceled. It takes 4 days of me calling the office to get everything figured out. They apologized for the inconvenience and told me there was a refund check sent and that I was indeed insured now. I was asked not to cash the check for at least one day until everything reset properly. I waited as requested then cashed it. Another month goes by and I wasn’t charged anything. The next month they billed me for 2 months (last month and this month). Luckily I had the funds to cover it at the time since I received birthday money. Now my billing was still up $100 so I again called the office to figure out what was going on (no one calls you). I was told that I needed to pay back the refund I recieved because my policy was simply back dated to the original start date and they were spreading the back payments over the next 3 months. Shocked that I was still needing to pay for when I didn’t have coverage I was told there was nothing they can do. Daniel came on the line and gave me the same inappropriate answer for HIS OFFICE AND COMPANY’S mess up. His only offer was an Amazon gift card that he never stated the amount on. He continued to speak to me in a tone that was as if they were doing me a favor by covering me because IF “something had happened” then Statefarm would have be liable for my coverage. BUT the policy was cancelled by them and NOTHING DID HAPPEN because I’m a good driver (I also work from home). I explained this entire process again to him and he shrugged me off with the same offer rather than ensure I wouldn’t be held financially responsible for a period I wasn’t covered and mistakes that I didn’t make. It’s a mess and I’m continuing to share my experience so others don’t have to go through the same. The correct answer would be to not hold me responsible for your mess up so you ensure my future business (for years) and world of mouth. I’m still searching how to switch my policy to another agent or company overall. This wasn’t handled correctly and completely has messed up my tight budget these past months."

"The staff is quite professional, knowledgeable, very helpful, patient, welcoming & friendly. Their expertise on today’s uncertain challenging insurance market is reflected on the affordable premiums made available to you. It was a pleasant experience, saved me hundreds !! Very content !! Yay!"